The use of technology in operations management has become increasingly important in recent years. It can help maintain consistent procedures throughout the supply chain and provide a reference record in case there are any quality or safety issues. Without technology, operations management depends on the maintenance of human records, which necessarily leaves more room for error. Technology has allowed companies to share information in real time around the world, improve the speed and quality of their processes, and design products in innovative ways. An essential argument for using technology is the volume of transactions, since automated systems can handle volumes that manual operations cannot.
If processes are optimized and analyzed before implementing a technological solution, analyzing manual processes and describing the main “bottlenecks” in these processes together with the necessary controls, then the implementation of technological processes will increase productivity. The elements of IT operations are chosen to provide effective services with the required quality and cost, which is normally considered independent of IT applications. Technology can be an enabling factor in achieving changes in operations and production management. The important functions of the IT operations team include technology management, quality control, infrastructure management, and confirming that finished products meet all customer needs and expectations. ITOps management refers to the entirety of a company's business operations and their support in IT services, where DevOps is specifically concerned with the development and operation of software applications. In that sense, this document analyzes operations management in the context of technology, its functions and how it can be used in the area of manufacturing and service.
This often involves making decisions about the purchase of hardware, software platforms for installation, operating systems, service providers, or third-party software services. This fact could be explained by saying that all operations use some type of process technology, whether in manufacturing or services. While legacy technology and practices can use much of a company's IT budget to maintain infrastructure, chief information officers (CIOs) can often be deterred from making the change due to challenges and risks. However, it may not be feasible to use technology in all aspects, since the challenge lies in the high initial cost of investment, the high cost of maintenance and poor management. Some specific IT operations processes include incident management, problem management, access management, IT operations control, facilities management, and technical management. From an operations management perspective, managers must “be able to articulate what the technology should be able to do, participate in the choice of the technology itself, manage its installation, integrate it into the rest of the operation, maintain it and, finally, replace it when necessary. Among the most popular vendors offering IT operations management platforms and related services are IBM, HP, Google, Cisco Systems, Microsoft and VMware.
The main purpose of these methods is to better prepare employees to prioritize, manage and delegate multiple tasks at any time, reducing friction caused by the fast and continuous nature of IT operations. In conclusion, it is clear that technology has become an integral part of operations management. It helps companies maintain consistent procedures throughout their supply chain while providing a reference record for any quality or safety issues that may arise. Automated systems can also handle large volumes of transactions that manual operations cannot handle. Additionally, ITOps management provides effective services with required quality and cost while DevOps focuses on developing and operating software applications.
Finally, popular vendors offer IT operations management platforms and related services to help employees prioritize tasks more efficiently.
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